7 Point Guarantee
We are the only hot air ballooning company that offers a 7 POINT GUARANTEE which includes WEATHER and COMPLETE CUSTOMER SATISFACTION.
Fare refunds are offered if a flight is cancelled for safety reasons by Bill Harrop’s “Original” Balloon Safaris.
Short Flight Refunds policy in place.
Free breakfast if the flight is cancelled by us after you have arrived on site.
Text or phone messaging service available to advise if flight is cancelled prior to one hour before the meeting time.
2. Complete Satisfaction
If you are not completely happy with any element of the tour as described in any material published by us, and if any of our publicity has not stated clearly what you might have expected, tell us about it, and we will offer you the choice of a proportionate refund or another flight. If we have exceeded your expectations we will not charge you more.
3. Financial Bonding
As a SATSA member we are Bonded with third party indemnity, ensuring your financial peace of mind.
Passenger Legal Liability Insurance minimum of R1 000 000. Per passenger.
5. Accredited Satsa Member
Assurance that you will enjoy highest industry standards for yourself as a traveller, or for your clients.
6. Adherence to the Satsa code of conduct
In order to be accredited, SATSA members must conform to a strict Code of Conduct, thus guaranteeing the highest standards of service and quality.
7. Fully Licensed Air Service
Current, valid Air Operators Certificate issued by the South African Civil Aviation Authority
FULLY LICENSED COMMERCIAL BALLOON PILOTS